Why do I have negative stars on my Starbucks app?

Are you checking on your eligible rewards and suddenly realize you have a negative star balance? You might ask yourself, “Why do I have negative stars on my Starbucks app?” Read on to find out.

You may have negative stars because you redeemed more than you actually had. Furthermore, if the barista voided a purchase you made via the app due to an error, Starbucks will deduct your stars, potentially resulting in a negative star balance.

Why do I have negative stars on my Starbucks app?

Via makeameme.org

If you have ever found yourself with a negative star balance, you know how disturbing it can be 😟. I have. However, I did not let it worry me. I visited Starbucks the next day to inquire why my star balance was reading negative. I discovered that I had redeemed more than what I had, and so when the system was updated, my balance read negative. If you have not made a redemption, but still your star balance is negative, keep reading to find out other ways that can make your star balance read negative. And for anyone wondering how to earn their stars back, stick around for that information.

Table of Contents

Can you lose your star rewards on the Starbucks app?

Yes, you can lose your star rewards on the Starbucks app when they expire. Stars expire after six months, meaning those earned in January will expire in June. 😄I am always keen not to let my stars expire because I am so big on the Starbucks loyalty program. Therefore, I track my star history on the Starbucks app to ensure I have gotten the rewards I am eligible for and not let my stars go to waste. You can do that, too😉. Additionally, when you redeem stars, your balance, of course, drops😂.

What happens when you have negative stars on the Starbucks app?

can you lose stars on the Starbucks app? — Negative stars on the Starbucks app. Image source: Starbucks

When you have negative stars on the Starbucks app, it might be because Starbucks registers are offline and thus did not make technical updates on your star balance on time. When they fail to do so on time, and you have maybe made a redemption via the app, the stars you have been awarded will not read, and thus, your account will read a negative star balance. If this is the case, do not worry, as the updates will be made as soon as possible, and your star balance will be restored.

Why do some Starbucks accounts have a negative star balance?

There are several reasons why you may have a negative star balance. One of the common reasons is if your barista voided the purchase you made via the app or using a registered Starbucks card because of an error that occurred within the same visit. If this is the case, Starbucks will deduct the earned stars on that purchase, and you could potentially remain with a negative star balance.

Another reason could be you redeemed more stars than what you had. I am a culprit for this 😹. Whenever my stars balance can get me something, I am always on time to redeem them. However, I came to realize that sometimes Starbucks updates on star balance could be slow, so you can redeem more than what you actually have, and when they update, your balance remains negative.

How do you restore your star balance from negative to positive on the Starbucks app?

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Starbucks offers you a ton of ways you can restore your stars back. One of the most common ways is through purchases; you will earn a star for every dollar you spend when you purchase via the Starbucks app. You can also earn stars when you make payments with your Starbucks digital card. You can also earn stars through offers in the Starbucks app, by participating in games, and also bonus stars.

FAQ Section

Do the star rewards still count if they are negative?

Negative star rewards do not count because you cannot redeem anything with them. You have to earn more stars to make your balance positive before you can redeem your rewards.