Making the wrong order or selecting the wrong pick-up station via the Starbucks app can feel frustrating. But is there a way to cancel Starbucks mobile order?
Keep reading to find out.
No, once you place your Starbucks mobile order, you cannot cancel or modify it. However, if you are not satisfied with the drinks or food, you can reach out to the baristas, and they will happily remake the order for you free of charge.
I have always been a fan of Starbucks Java Chip Frappuccino, and so I ordered it last week through the app. Though I love the sugar rush, I remembered that I had made a commitment to watch my weight and wanted to cancel the order.
Unfortunately, I discovered that I could not cancel my mobile order. After this experience, I wanted to learn everything about mobile ordering at Starbucks, and I created this post to share these insights with you.
By the end of it, you will learn whether you can edit a Starbucks mobile order, whether you can get a refund, and much more!
Table of Contents
Can you edit a Starbucks mobile order?
😔No, unfortunately, Starbucks does not allow you to edit or cancel the order once it is placed. Therefore, when making an order via the Starbucks mobile app, you have to be careful when customizing your drinks or food and selecting your pick-up location.
If you place an order at the wrong pick-up location, you will have to go to the location in order to get your order or lose your money. What a hassle, right?
However, if you are not satisfied with the order, you can let Starbucks know, and they will make it right.
Can I get a refund on the Starbucks mobile order?
🤗Yes, you can get a refund on your Starbucks mobile order. If you ordered food and drinks via the Starbucks mobile app and you are dissatisfied with them, you can inform Starbucks, and they will happily remake your order at no cost.
However, Starbucks’ return policy is unclear if you can get a refund on food and drinks, but you are ssure you will get a new order.
If it is merchandise, you will get a refund in the form of the original means of payment you used, except if you used a Starbucks card or PayPal for your payment.
However, for Starbucks to process your refund, you must present an original purchase receipt. Furthermore, the return needs to be within 60 days of your purchase.
How do Starbucks mobile order and pay work?
The Starbucks app allows customers to evade the line by placing an order earlier via the Starbucks app and going to the store to pick up their order once it is ready.
Here are the steps for ordering through the Starbucks app.
- Open the app and turn on your location services.
- Click on the “Order” icon, which is at the bottom of the screen
- Customize your order depending on your preferred food or drinks
- Add it to your shopping cart.
- Select your pick-up Starbucks location.
The app will then estimate your wait time. Starbucks encourages the use of the app by rewarding its customers with stars for every order they make via the app.
Note that for Starbucks to process your order, you must have completed your payment using the registered Starbucks card via the mobile app. Starbucks’ baristas cannot prepare an order whose payment has not been made.
Final thoughts
I find Starbucks mobile ordering quite convenient since it helps me evade the line when I want to order certain drinks or food. However, if you order online, you have to be careful since you will not be able to cancel or edit the order once you have placed it.
FAQs
Can I pick up my mobile order inside Starbucks?
Yes, you can pick up your order inside Starbucks at the designated area, which has marked signage, or in the Drive Thru.
Can you mobile order Starbucks for a specific time?
You can order ahead via the Starbucks website. Download the app, join, click on the Order Ahead icon, select the pick-up location, and place your order.
How do I select a pick-up location when making a Starbucks mobile order?
Once you click the “Order” icon, you will be redirected to the “Choose a store” page, where you can choose a Starbucks location near you.
What happens if you don’t pick up your Starbucks mobile order?
If you don’t pick up your mobile order, Starbucks will still count it as a purchase and not refund you. Starbucks ensures you have paid while making a mobile order before your order is prepared.
Therefore, you end up losing money if you don’t pick up the order.
Does Starbucks mobile order notify when ready?
🔔Yes, Starbucks mobile order will send you a push up notification once your order is ready. The app estimates your wait time when you order via Starbucks mobile ordering. Wait time varies according to store.
Once you’ve placed your order, it cannot be cancelled or delayed.
Can someone else collect my Starbucks mobile order on my behalf?
Once you place an order via the Starbucks mobile app, the barista will only process the order once the payment is made through the Starbucks card. Since the payment has already been made, someone else can pick up the order for you if you are busy.
Kai Jordan worked as a Certified Nutrition Specialist and now a food critic whose main objective is to provide consumers with as much information as they need to make the right choices concerning foods and drinks. Jordan is passionate about helping the public reach their health-related goals but also keen on reviewing foods and drinks offered by some of the famous restaurants the likes of Starbucks.
Kai has therefore created well-researched and comprehensive excerpts regarding the services and products offered by the giant restaurant chain. And which can be retrieved from Starbmag.com, apart from talking writing, and dealing with food Kai loves also to Kayak. You can read more about me on the about us page.
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